Conflict Management & Conflict Resolution

This study was funded by the Bureau of Police Research and Development, Ministry of Home Affairs, Government of India, and talks about strategies at grass root level (police station) and investigates the following parameters (a) to understand and analyze causes of conflict between the public and the police, (b) recognize ways in which conflict situations are handled at the police station, (c) determine gaps between existing methods versus an ideal way of police resolution of conflict situations (d) develop recommendations for working together as a system.

Garima Jain

Research Findings

The total respondents,3231 police personnel and 1630 civilians were recruited from both rural and urban areas of four states (Chandigarh, Delhi NCR, Haryana, and Punjab) through convenience sampling and simple random sampling respectively. Separate survey questionnaire was administered to both groups. ANOVA, t-test and comparative analysis revealed the following findings: (a) Both police and the civilians perceived that efficiency was an issue with the police personnel; (b) Discrepancy existed in the perception of police and civilians on issues such as police handling and resolution of the conflict situation; (c) Lack of awareness amongst civilians about civil and criminal procedures, over expectation of the civilians from the police, lack of respect of the police personnel towards the public,and corruption were identified as deterrents to the conflict resolution process. The findings have policy and program implications and is an important resource in creating social-educational, awareness and sensitization programs for both public and police personnel.

Outcomes of the Project

Lexis Nexis published a book titled “Conflict: The Police & The People” authored by Dr. Sanjeev P. Sahni and Garima Jain based on the research project.

BPR&D send their recommendations and suggestions on ‘Conflict Management and Conflict Resolution Strategies at Grassroots level (Police Station).The suggestions proposed administering higher order statistical analysis (ANOVA, regression, post hoc analysis, checking validity and reliability to Police and Civilians data and reworking on discussion and recommendations based on the modified analysis of the report.

Another revised report was submitted to BPR&D on ‘Conflict Management and Conflict Resolution Strategies between Public and Police’ on 2nd February 2017.


Sahni, S. P., & Jain, G. (2016). Perspective of Public and Police on Conflict Management: Empirical Study in India, 18th World Congress of Criminology, O.P. Jindal Global University, Delhi NCR, India, December 2016.


Sahni, S. P. (2015). Public and Police Perspectives on Conflict Management and Resolution Strategies: Working Together for a Systemic Report, World Society of Victimology, Perth, July 2015.


The revised report (incorporating the modifications suggested by BPR&D) was submitted on 31st December 2015.


Initial report is submitted for review to BPR&D in 2013.